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Senior Environmental Sustainability & ESG Manager

Twilio • United States • Added on Jul 7, 2026
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As a Senior Environmental Sustainability and ESG Manager, you will take full ownership of the strategic and operational pillars of the company’s climate goals. Your focus will be on evolving the existing sustainability roadmap, overseeing complex greenhouse gas inventory projects, and ensuring high-quality oversight of enterprise-level emissions targets. You will serve as a internal subject matter expert, guiding technical teams through the intricacies of global climate regulations while managing the end-to-end lifecycle of voluntary and mandatory impact reporting.

This role is critical because it bridges the gap between high-level policy and commercial reality in a remote-first software environment. By integrating climate risks into corporate decision-making and developing strategies for sustainable procurement and data center efficiency, you ensure that environmental progress remains a competitive advantage for a global cloud platform. Your work turns abstract net-zero ambitions into a transparent, audit-ready narrative that satisfies both regulators and environmentally-conscious developers worldwide.

This suits someone who possesses a deep technical background in greenhouse gas accounting and a talent for cross-functional leadership within high-growth technology sectors.

Job-FAQs

What are the main missions and responsibilities of this role?

The primary mission centers on the long-term evolution of company-wide sustainability strategies, ensuring that climate goals are met with technical rigor. You will lead the oversight of Greenhouse Gas (GHG) target setting and design pathways for implementation, which may involve internal process changes or market-based instruments like SAFc and VPPA. On the reporting side, you will manage large-scale voluntary and mandatory disclosures, including the annual Impact Report and filings for frameworks such as ESRS, SASB, and TCFD. This involves translating complex regulatory requirements into practical steps for the organization to follow. Commercial alignment is also key; you will act as a subject matter expert during contract negotiations and RFP responses. You are responsible for ensuring that the company's ESG value proposition is accurately communicated to customers and stakeholders while protecting business interests through sustainability addendums.

Key learning opportunities for this job

In this role, you will gain deep exposure to the intersection of cloud technology and environmental policy. You will likely become an expert in Double Materiality Assessments (DMA) and the practical application of emerging regulations like CSRD and California’s SB253, providing a front-row seat to the evolving global regulatory landscape. Mentorship and collaboration with senior leadership, including the Board of Directors, will enhance your ability to influence corporate governance at an enterprise level. You will also have the chance to explore innovative carbon removal and mitigation strategies, such as high-quality carbon offsets and supplier-based sustainability initiatives. There is significant room to learn about integrating climate risk into ERM processes, a highly sought-after skill. Working in a remote-first, high-growth environment will also sharpen your skills in driving impact through digital collaboration and cross-functional leadership.

How does the ideal candidate look like (experience, skills)?

The ideal candidate brings at least 8 to 10 years of professional experience in environmental sustainability and ESG, specifically within global organizations. You should have a proven track record of managing complex Scope 3 emissions challenges and implementing SBTi-aligned targets with high technical accuracy. A strong background in reporting frameworks and regulatory compliance is essential, particularly for candidates who have successfully navigated Double Materiality Assessments. You must be comfortable partnering with Legal and Finance teams to ensure data is audit-ready and aligns with financial reporting standards. Soft skills are equally important; the role requires executive-ready communication skills and the ability to simplify complex environmental metrics for non-technical stakeholders. Experience in the technology sector or other fast-paced, high-growth environments is a significant advantage.

Advice to stand out and make a successful application

To stand out, move beyond general sustainability knowledge and demonstrate your technical proficiency in climate accounting and global regulatory frameworks. Highlight specific instances where you have solved complex data gaps or navigated the technicalities of Scope 3 reporting in a decentralized or remote-first company structure. Tailor your application to show how you can align ESG initiatives with commercial and customer-facing goals. Since this role involves SME support for RFP responses and contract negotiations, evidence of how you have communicated sustainability value to clients or partners will be highly regarded by the hiring team. Finally, reflect the 'Twilio Magic' in your tone—be proactive, solution-oriented, and show an appetite for innovative problem-solving. Mentioning your approach to remote collaboration and how you maintain high-level engagement across different time zones will also resonate with their remote-first culture.

What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on decarbonization and climate risk management within a software context. You will likely spend significant time optimizing the environmental footprint of data centers and digital operations, which are the backbone of a cloud communications service. Governance and transparency are high priorities, with a focus on shifting from voluntary to mandatory reporting. This includes ensuring that the company's internal data collection processes are robust enough to withstand external assurance and meet rigorous global auditing standards. Social and environmental impact are often linked here through sustainable procurement. You will work to ensure that the supply chain—particularly high-impact vendors—is aligned with the company’s net-zero trajectory, effectively pushing sustainability goals through the entire business ecosystem.

What are the main challenges someone in this role might face?

One of the primary challenges will be standardizing ESG data across a large, global, and remote workforce. Collecting audit-ready information from various departments that may not have sustainability as their primary focus requires persistence and clear process design. Staying ahead of the rapidly shifting regulatory curve is another hurdle. With new laws in California and Europe coming into effect, the manager must act as a 'translator,' turning legal text into actionable strategy before deadlines pass. Furthermore, balancing ambitious climate targets with business growth in a high-tech sector can be difficult. You will need to build strong internal buy-in to ensure that sustainability initiatives are viewed as drivers of innovation rather than as operational constraints.

How could a typical day look like for someone in this position?

A typical day might begin with a cross-functional check-in with the Legal or Finance departments to review progress on a Double Materiality Assessment or a regulatory filing. You might then shift to analyzing GHG data or reviewing a carbon offset project proposal for executive consideration. Your afternoon could involve consulting on a commercial contract, providing the sustainability clauses needed for a major client deal, or drafting narrative components for the annual Impact Report. You will likely spend time researching peer benchmarks to ensure the company remains a leader in ESG disclosure. Engagement is also a daily feature; you might host a virtual meeting with internal stakeholders to discuss how to integrate climate risk into the company’s enterprise risk management system, ensuring that sustainability is woven into the broader business fabric.

What are the opportunities for professional growth and development in this role?

This role offers a high-visibility path to leadership, as you will be reporting on ESG priorities directly to executive leadership and the Board. Successful execution of these strategies can lead to more senior roles within the Social and Environmental Impact department. The global nature of the position provides opportunities to lead high-impact international projects, potentially moving into 'Head of' or VP-level roles as the company’s ESG function continues to mature and expand. You will be seen as a thought leader in the tech-sustainability space. Additionally, the experience gained in market-based environmental instruments and regulatory compliance will make you a highly valuable expert in the field. The skills developed here are transferable to any major global corporation looking to strengthen its ESG governance and climate resilience.

The main stakeholders you might be interacting with

You will interact frequently with Executive Leadership and the Board of Directors, providing the insights and data they need to make strategic decisions about the company's environmental future. Their support is critical for the long-term success of any climate initiatives. Key internal partners include the Legal, Technical Accounting, and Finance teams. You will work closely with them to ensure that all ESG disclosures are compliant, accurate, and integrated into broader corporate reporting structures. External stakeholders include ESG rating agencies, institutional investors, and customers. You will also manage relationships with sustainability consultants and vendors involved in carbon accounting or offset projects, ensuring they provide the high-quality data and services required by the firm.

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