Q: What are the main missions and responsibilities of this role?

The primary mission involves navigating the complex regulatory landscape of the UAE to ensure that talabat's operational and sustainability goals are in sync with local laws. You will lead the development of public affairs strategies, acting as a key liaison between the company and government entities across all seven emirates. Beyond government relations, you will oversee the project management of corporate responsibility initiatives. This includes defining non-financial KPIs, measuring the social impact of community outreach, and reporting on sustainability performance to ensure the company meets international standards.

Q: Key learning opportunities for this job

A candidate in this role will gain deep expertise in the MENA regulatory environment , specifically regarding food delivery and Q-commerce. You will learn how to translate global ESG frameworks into actionable regional projects that respect local cultural and governmental nuances. Furthermore, you will sharpen your non-financial reporting skills and data-driven impact analysis. Working within a subsidiary of Delivery Hero also offers exposure to global best practices in the gig economy and sustainable logistics platforms.

Q: Advice to stand out and make a successful application

To stand out, demonstrate your ability to facilitate cross-functional collaboration between commercial, legal, and operations teams. Showcase specific past campaigns where you successfully influenced policy or improved a company's social impact footprint through data-backed strategies. Prepare to discuss your understanding of the UAE’s sustainability mandates , such as the UAE Net Zero by 2050 strategic initiative, and how a delivery platform like talabat can contribute to these national targets.

Q: What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on the social and governance pillars of ESG. On the social side, it involves managing community outreach and measuring the ripple effects of the platform on riders and local partners. On the governance side, it ensures compliance with evolving UAE labor and transportation regulations. Environmental sustainability will likely focus on sustainable logistics and aligning talabat's fleet and packaging strategies with local environmental mandates. You will be responsible for ensuring these efforts are documented and reported according to international transparency standards.

Q: What are the main challenges someone in this role might face?

One of the primary challenges is managing the diverse regulatory requirements across different emirates, which can vary in their approach to the delivery sector. Balancing rapid business growth with long-term sustainability targets requires a high level of negotiation and strategic foresight. Additionally, measuring non-financial performance in a high-volume environment can be technically difficult. You will need to build robust data collection systems to ensure that impact reports are accurate and credible for both internal leadership and external authorities.

Q: How could a typical day look like for someone in this position?

A typical day might begin with a review of regulatory updates followed by a meeting with the legal team to assess how new laws impact delivery operations. You might then transition to a brainstorming session for a new corporate responsibility project focused on rider welfare or packaging waste. In the afternoon, you could be drafting a strategic briefing for government officials or reviewing social impact data for an upcoming quarterly report. The day often ends with calls to regional leads across the MENA region to ensure alignment on sustainability targets.

Q: What are the opportunities for professional growth and development in this role?

This role offers a platform for high-visibility leadership within the organization, as it sits at the intersection of business strategy and public trust. Success in the UAE market could lead to broader regional responsibilities across talabat’s eight markets. As the company has recently gone through an IPO, there is significant room for growth in investor relations and ESG disclosure . You will likely be part of the core team that shapes the company's public-facing sustainability identity for years to can.

Q: The main stakeholders you might be interacting with

Internal stakeholders include Executive Leadership , Marketing, Operations, and Legal departments, all of whom rely on your insights to navigate policy. You will also work closely with the global sustainability teams at Delivery Hero. External stakeholders consist of Government Authorities , regulatory bodies, and community partners/NGOs. Maintaining these relationships is vital to securing talabat's social license to operate and ensuring a favorable regulatory climate.

Question 1

What are the main missions and responsibilities of this role?

Accepted Answer

The primary mission involves navigating the complex regulatory landscape of the UAE to ensure that talabat's operational and sustainability goals are in sync with local laws. You will lead the development of public affairs strategies, acting as a key liaison between the company and government entities across all seven emirates. Beyond government relations, you will oversee the project management of corporate responsibility initiatives. This includes defining non-financial KPIs, measuring the social impact of community outreach, and reporting on sustainability performance to ensure the company meets international standards.

Question 2

Key learning opportunities for this job

Accepted Answer

A candidate in this role will gain deep expertise in the MENA regulatory environment, specifically regarding food delivery and Q-commerce. You will learn how to translate global ESG frameworks into actionable regional projects that respect local cultural and governmental nuances. Furthermore, you will sharpen your non-financial reporting skills and data-driven impact analysis. Working within a subsidiary of Delivery Hero also offers exposure to global best practices in the gig economy and sustainable logistics platforms.

Question 3

How does the ideal candidate look like (experience, skills)?

Accepted Answer

The ideal profile possesses at least 4-6 years of experience in Public Affairs or Corporate Responsibility, preferably with a mix of agency and in-house exposure. An agile mindset is essential for managing the high-speed nature of a tech platform with a large number of internal and external stakeholders. Fluency in both Arabic and English is a critical requirement for communicating effectively with government authorities and drafting high-level policy content. You should be data-driven and capable of managing various projects simultaneously under pressure.

Question 4

Advice to stand out and make a successful application

Accepted Answer

To stand out, demonstrate your ability to facilitate cross-functional collaboration between commercial, legal, and operations teams. Showcase specific past campaigns where you successfully influenced policy or improved a company's social impact footprint through data-backed strategies. Prepare to discuss your understanding of the UAE’s sustainability mandates, such as the UAE Net Zero by 2050 strategic initiative, and how a delivery platform like talabat can contribute to these national targets.

Question 5

What aspects of the company's sustainability is this role likely to focus on?

Accepted Answer

The role focuses heavily on the social and governance pillars of ESG. On the social side, it involves managing community outreach and measuring the ripple effects of the platform on riders and local partners. On the governance side, it ensures compliance with evolving UAE labor and transportation regulations. Environmental sustainability will likely focus on sustainable logistics and aligning talabat's fleet and packaging strategies with local environmental mandates. You will be responsible for ensuring these efforts are documented and reported according to international transparency standards.

Question 6

What are the main challenges someone in this role might face?

Accepted Answer

One of the primary challenges is managing the diverse regulatory requirements across different emirates, which can vary in their approach to the delivery sector. Balancing rapid business growth with long-term sustainability targets requires a high level of negotiation and strategic foresight. Additionally, measuring non-financial performance in a high-volume environment can be technically difficult. You will need to build robust data collection systems to ensure that impact reports are accurate and credible for both internal leadership and external authorities.

Question 7

How could a typical day look like for someone in this position?

Accepted Answer

A typical day might begin with a review of regulatory updates followed by a meeting with the legal team to assess how new laws impact delivery operations. You might then transition to a brainstorming session for a new corporate responsibility project focused on rider welfare or packaging waste. In the afternoon, you could be drafting a strategic briefing for government officials or reviewing social impact data for an upcoming quarterly report. The day often ends with calls to regional leads across the MENA region to ensure alignment on sustainability targets.

Question 8

What are the opportunities for professional growth and development in this role?

Accepted Answer

This role offers a platform for high-visibility leadership within the organization, as it sits at the intersection of business strategy and public trust. Success in the UAE market could lead to broader regional responsibilities across talabat’s eight markets. As the company has recently gone through an IPO, there is significant room for growth in investor relations and ESG disclosure. You will likely be part of the core team that shapes the company's public-facing sustainability identity for years to can.

Question 9

The main stakeholders you might be interacting with

Accepted Answer

Internal stakeholders include Executive Leadership, Marketing, Operations, and Legal departments, all of whom rely on your insights to navigate policy. You will also work closely with the global sustainability teams at Delivery Hero. External stakeholders consist of Government Authorities, regulatory bodies, and community partners/NGOs. Maintaining these relationships is vital to securing talabat's social license to operate and ensuring a favorable regulatory climate.

Manager Public Affairs & Sustainability

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