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Customer Sustainability Manager

Rhenus Logistics • Germany • Added on May 10, 2026
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You’d act as Rhenus Logistics’ commercial sustainability expert facing customers — segmenting the client base by ESG maturity, building green logistics value propositions, equipping the sales team to have credible sustainability conversations, and leading the sustainability component of major bids and RFQs.

Logistics is responsible for a significant share of corporate Scope 3 emissions, and growing numbers of procurement teams now score it in supplier evaluations. This role sits at exactly that pressure point: translating Rhenus’ decarbonisation capabilities — multimodal, SAF, electric heavy-duty — into commercial offers that help customers meet their climate targets.

This suits someone who combines genuine sustainability knowledge with a commercial edge — comfortable in front of a client, confident presenting decarbonisation data, and energised by being the bridge between product and sales.

Job-FAQs

What are the main missions and responsibilities of this role?

The core mission of this role is to bridge the gap between complex ESG standards and commercial logistics services. You will be tasked with segmenting the client portfolio based on their sustainability maturity and developing customized sales strategies that position green logistics as a competitive advantage. This involves translating technical decarbonization data into value-driven narratives that resonate with corporate procurement and sustainability departments.You will also be responsible for sales enablement by creating toolkits and training programs that upskill the broader commercial team. A key long-term objective is to ensure Rhenus wins high-value contracts by leading the sustainability component of major RFQs and providing frontline feedback to the product development teams to ensure future services meet evolving market demands.

Key learning opportunities for this job

This position offers a unique chance to master the commercialization of decarbonization within the global supply chain sector. You will likely gain deep expertise in calculating and reporting Scope 3 emissions for logistics, as well as understanding how different regional regulations—such as the EU's CSRD—impact global shipping and warehousing strategies.Furthermore, you will develop high-level skills in change management by influencing internal sales teams and external stakeholders to shift from price-centric to value-centric decision making. Exposure to a global multi-modal logistics giant will also provide insights into how sustainable aviation fuel (SAF), biofuels, and electric heavy-duty vehicles are integrated into commercial offerings.

How does the ideal candidate look like (experience, skills)?

The ideal candidate likely possesses 4 to 6 years of experience at the intersection of business development and environmental impact. They should have a strong track record in Key Account Management or Sales Support, with a specific ability to navigate the complex world of B2B tenders and RFQs. A background in logistics or supply chain management is highly preferred given the technical nature of the services.Beyond technical knowledge of sustainability frameworks, the candidate must be a persuasive communicator capable of simplifying complex concepts. Fluency in English is essential, and a degree in Business, Marketing, or Economics is expected. The ability to manage cross-functional projects and work with global teams across different time zones (as evidenced by the Germany/Bangkok locations) is a significant asset.

Advice to stand out and make a successful application

To stand out, move beyond general sustainability passion and demonstrate commercial acumen. In your application, provide concrete examples of how you have previously converted an environmental requirement into a revenue-generating opportunity or a successful tender win. Showing that you understand the ROI of sustainability for a customer is far more valuable than just listing carbon terminology.Additionally, research Rhenus's specific initiatives (like their carbon calculator or alternative fuel programs) and mention how you would personalize these for a specific industry segment like automotive or pharma. Highlighting your experience in training or upskilling peers will also be highly effective, as a large part of this role involves empowering others to sell these solutions.

What aspects of the company’s sustainability is this role likely to focus on?

This role will likely focus heavily on decarbonization of the supply chain and the reporting of Scope 3 emissions. Since Rhenus is a global logistics provider, the focus will be on providing customers with low-carbon transport alternatives, waste reduction in warehousing, and high-quality carbon offsetting or inset programs. You will be the link between the company's operational green initiatives and the ESG targets of its multi-national clients.You will also likely delve into governance and transparency, ensuring that the sustainability claims made during the sales process are backed by robust data and recognized certifications. This ensures that Rhenus remains a trusted partner in an era where greenwashing is a significant regulatory and reputational risk.

What are the main challenges someone in this role might face?

The most significant challenge might be the internal resistance to shifting traditional sales mindsets. Sales teams are often focused on short-term price competitiveness, so convincing them to prioritize sustainable value propositions which might come at a premium can be difficult. You will need to prove that sustainability is a 'must-have' rather than a 'nice-to-have' for long-term retention.Another challenge could be the fragmented nature of global ESG standards. Navigating the different regulatory requirements and customer expectations across Europe and Asia (relevant to the job locations) requires a high degree of intellectual agility. Ensuring data accuracy for sustainability reports within a complex, multi-modal supply chain can also be an operational hurdle that requires constant coordination with the product teams.

How could a typical day could look like for someone in this position

A typical day might start with a cross-regional call to align on a global RFQ response, ensuring the sustainability section highlights the most relevant green assets for that specific client. Mid-morning could be spent analyzing client data to identify which accounts are falling behind their carbon targets and preparing a customized proposal for them to transition to biofuel-based shipping.In the afternoon, you might host a virtual training session for a regional sales team to introduce a new sustainability toolkit or feature in the carbon calculator. The day would likely conclude with a strategic session with the product development team, where you relay feedback from a major client regarding their future needs for circular economy logistics or zero-emissions last-mile delivery.

What are the opportunities for professional growth and development in this role?

Given the 'Flat Hierarchies' and 'Personalized Growth' mentioned, this role is a springboard into senior sustainability leadership or strategic commercial management. As sustainability becomes more integrated into logistics, you could potentially transition into a Global Head of Customer Sustainability role or a high-level Strategic Account Director position overseeing the company's largest and greenest accounts.There are also opportunities to become a thought leader representing Rhenus at international logistics and sustainability conferences. The exposure to both European and Asian markets provides a global career trajectory, allowing for international mobility and the chance to lead high-visibility ESG transformation projects that define the company's future market position.

The main stakeholders you might be interacting with

Internally, your primary stakeholders will be the Key Account Managers and Sales Directors who you will support and train. You will also collaborate closely with Product Managers to ensure the service portfolio matches market needs, and the Corporate Sustainability Team to stay aligned with the company’s overall ESG roadmap.Externally, you will be interacting with Procurement Managers and CSO (Chief Sustainability Officers) at client companies, acting as a technical expert who solves their supply chain challenges. You might also engage with external auditors and ESG consultants who verify the sustainability performance of the logistics solutions you are helping to sell.

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