Directeur indemnisation durable

The core mission is to turn Beneva's sustainability ambitions into concrete claims-handling practices. You would define what "responsible indemnification" means for the organisation, from repair and replacement choices to how climate resilience is factored into settlements, and then embed those standards into processes, tools and training. A significant part of the role is also building and organising a dedicated team, which signals that Beneva intends this to be a durable function rather than a one-off project. On a day-to-day level, you would prioritise initiatives based on business value, feasibility and ESG impact, and report progress to internal governance bodies. You would also represent claims in committees on sustainable development, climate resilience and circular economy, positioning the function as a credible voice in broader company strategy. The long-term objective is to make Beneva a recognised leader in responsible claims handling in Quebec and Canada while protecting financial performance and member experience.

This role offers rare exposure to the intersection of P&C claims and ESG, a niche that is still emerging in the Canadian insurance market. You would likely deepen your understanding of circular economy principles applied to insurance (repair versus replace, parts reuse, supplier ecosystems), climate risk adaptation, and how ESG metrics are tracked and reported in a regulated financial institution. Because the mandate explicitly includes building a team and driving change management, you would also sharpen leadership and transformation skills: designing operating models, overcoming resistance to new practices, and negotiating with service partners. Working closely with Beneva's sustainable development function would give you visibility into group-level strategy and reporting, which is valuable if you later want to move into a broader CSO-type role.

The ideal candidate probably combines deep P&C insurance and claims experience with a genuine interest in sustainability. Beneva is asking for a university degree, significant experience in damage insurance and claims settlement, plus a track record in continuous improvement and change management. Team management experience is listed, which suggests they want someone who has already led people through operational transitions. Knowledge of sustainable development, climate resilience, circular economy or ESG practices is required, but the wording suggests applied awareness rather than deep technical expertise, the claims background is likely the harder-to-find asset. Bilingualism in French and English is mandatory given interactions with anglophone colleagues, partners and clients. Soft skills matter too: influencing without direct authority, prioritisation under financial constraints, and the ability to speak both "claims operations" and "sustainability" languages credibly.

To stand out, avoid a generic sustainability CV: this role needs a claims operator who has caught the ESG bug, not a sustainability generalist who has read about insurance. Lead with concrete claims transformation stories: how you changed settlement practices, reduced cycle times, altered repair-versus-replace decisions, or worked with service partners to improve outcomes. Quantify wherever possible, including cost savings and environmental gains. In your cover letter, show that you understand Beneva's mutualist identity and why responsible claims handling fits it. Propose one or two specific ideas, for example, how circular economy principles could apply to property claims in Quebec. In interviews, be ready to discuss change management in a large insurer, how you would sequence initiatives, and how you would measure ESG impact in claims without compromising member experience.

This role sits squarely at the environmental and social end of ESG. Environmentally, the focus is likely on reducing the footprint of claims, think parts reuse, repair over replacement, greener supply chains and climate-resilient settlement decisions after weather events. Socially, it touches member experience, fair treatment and potentially community resilience after disasters. Governance-wise, the role involves building accountability mechanisms, reporting to internal instances and aligning claims practices with Beneva's overarching sustainable development strategy. Because Beneva is a mutualist insurer, there is also a values dimension: responsible indemnification is framed as an extension of protecting people, which could make stakeholder buy-in easier but also raises expectations about authenticity.

The biggest challenge is probably cultural and operational inertia. Claims teams work under tight timelines, and introducing ESG criteria can feel like added friction. You would need to prove that responsible practices also serve cost control and member satisfaction, otherwise adoption may stall. Building a new team while simultaneously delivering operational change is a heavy lift. Externally, aligning service partners (garages, contractors, suppliers) around a common responsible approach may be difficult, especially where it affects their margins. Measuring ESG impact in claims is another hurdle: data may be fragmented, methodologies immature, and attribution tricky. Finally, balancing French-English bilingual operations and Quebec-Canada scale adds complexity to rollout and communication.

A typical day might start with a check-in with your team on priority initiatives, perhaps a pilot on circular claims handling or a training rollout. You could then join a committee on climate resilience or sustainable development, representing claims and translating operational realities into strategic discussions. Between meetings, you might review metrics, refine a business case or prepare reporting for governance bodies. Interactions would span claims directors, sustainable development colleagues, IT and data teams, and external partners. Some days would be heavily operational, troubleshooting adoption issues or redesigning a process, while others would be more political, building coalitions and making the case for responsible indemnification as a business lever. Variability would spike after major weather events, when climate resilience becomes immediately tangible.

Success in this role could position you as a reference point for responsible claims in Canada, a profile that is still rare and increasingly sought after. Within Beneva, you might grow into broader operational leadership or a group-level sustainability role, given the visibility of the mandate and its connection to the company's strategic priorities. Building a team from scratch also demonstrates leadership credentials for executive tracks. Beyond the company, the experience could open doors to consulting, industry associations or roles at other insurers looking to catch up on ESG in claims. The combination of P&C expertise and sustainability fluency is a differentiator that few candidates currently possess, so the long-term career optionality is strong.

Internally, you would work closely with claims and indemnification directors, the sustainable development team, underwriting and risk functions, and possibly HR for training and team-building. You would also report to senior governance bodies, meaning exposure to executives who will scrutinise both financial and ESG outcomes. Member experience teams would be key allies for embedding changes into customer journeys. Externally, service partners are central, repair networks, contractors, suppliers and possibly reinsurers. You would also interact with industry committees on climate resilience and circular economy, and potentially with regulators or assurers where claims practices touch compliance. The role is inherently cross-functional, so stakeholder management and diplomacy are likely as important as technical claims knowledge.