Q: What are the main missions and responsibilities of this role?

As a Department Manager, you will be responsible for the end-to-end sustainability framework of the organization. This involves drafting and reviewing corporate policies, action plans, and gap analyses to ensure the company aligns with international standards like GRI and the UN SDGs. You will own the sustainability reporting cycle, including the preparation of the group-level report. Beyond documentation, you will act as the technical lead for improving performance across the economic, social, and environmental dimensions. This includes facilitating third-party assurance processes, responding to corporate assessments, and managing the grievance mechanism for sustainability-related complaints.

Q: Key learning opportunities for this job

This role offers deep exposure to the B2B marketplace ecosystem , allowing you to learn how sustainability integrates into a fast-scaling tech platform. You will gain mastery in complex ESG disclosure frameworks, specifically navigating the nuances between individual corporate reporting and larger group-level requirements. There is a significant opportunity to develop leadership and management skills within an international context. You will likely become proficient in specialized supply chain certifications such as ASC and MSC, as well as emerging environmental footprinting methodologies relevant to the retail and technology sectors.

Q: Advice to stand out and make a successful application

To stand out, demonstrate your experience in managing third-party assurance and materiality assessments, as these are core requirements of the role. Highlighting specific instances where your technical input led to a measurable improvement in sustainability performance will resonate with the hiring team. Align your application with Makro PRO's identity as a 'digital venture.' Showing that you understand the intersection of retail, technology, and sustainability —rather than just traditional CSR—will set you apart from more academic candidates. Be prepared to discuss how you handle grievances and stakeholder expectations professionally.

Q: What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on transparency and accountability . A major part of your work will involve ensuring that the digital platform's environmental footprint is accurately recorded and reported. You will likely focus on supply chain ethics, given the mention of ASC/MSC certifications and stakeholder grievance management. Social sustainability is also a key pillar. You will be the focal point for materiality assessments that balance corporate strategy with the views of external stakeholders , ensuring the venture supports independent retailers and restaurant owners in a sustainable, ethical manner.

Q: What are the main challenges someone in this role might face?

One of the primary challenges will be transitioning traditional retail practices into a digital marketplace framework while maintaining strict sustainability oversight. Coordinating across different departments to ensure timely and accurate data for monthly performance monitoring can be difficult in a fast-paced tech environment. Managing external critiques and grievances requires a delicate balance of diplomacy and technical rigor. Staying ahead of evolving international ESG regulations while supporting the group-level reporting requirements will require high organizational efficiency.

Q: The main stakeholders you might be interacting with

You will interact daily with internal business units to coordinate sustainability data and policy implementation. You will also work closely with the group-level sustainability team to ensure reporting alignment and strategy consistency across the parent organization. Externally, your primary contacts include third-party assurers , NGOs, and certification bodies. You will also represent the company when engaging with stakeholders involved in the grievance process, ensuring that concerns from the community or supply chain are addressed transparently.

Question 1

What are the main missions and responsibilities of this role?

Accepted Answer

As a Department Manager, you will be responsible for the end-to-end sustainability framework of the organization. This involves drafting and reviewing corporate policies, action plans, and gap analyses to ensure the company aligns with international standards like GRI and the UN SDGs. You will own the sustainability reporting cycle, including the preparation of the group-level report. Beyond documentation, you will act as the technical lead for improving performance across the economic, social, and environmental dimensions. This includes facilitating third-party assurance processes, responding to corporate assessments, and managing the grievance mechanism for sustainability-related complaints.

Question 2

Key learning opportunities for this job

Accepted Answer

This role offers deep exposure to the B2B marketplace ecosystem, allowing you to learn how sustainability integrates into a fast-scaling tech platform. You will gain mastery in complex ESG disclosure frameworks, specifically navigating the nuances between individual corporate reporting and larger group-level requirements. There is a significant opportunity to develop leadership and management skills within an international context. You will likely become proficient in specialized supply chain certifications such as ASC and MSC, as well as emerging environmental footprinting methodologies relevant to the retail and technology sectors.

Question 3

How does the ideal candidate look like (experience, skills)?

Accepted Answer

The ideal candidate holds an advanced degree in a sustainability-related field and brings at least three years of direct experience in corporate ESG roles. You should be highly familiar with global frameworks like GRI, DJSI, and CDP, and possess a strong understanding of international guidelines such as the OECD and UN Global Compact. Broad leadership and analytical skills are essential, as this role requires managing complex data and coordinating with diverse business units. Proficiency in both Thai and English is mandatory for effective communication within this local yet internationally-focused digital venture.

Question 4

Advice to stand out and make a successful application

Accepted Answer

To stand out, demonstrate your experience in managing third-party assurance and materiality assessments, as these are core requirements of the role. Highlighting specific instances where your technical input led to a measurable improvement in sustainability performance will resonate with the hiring team. Align your application with Makro PRO's identity as a 'digital venture.' Showing that you understand the intersection of retail, technology, and sustainability—rather than just traditional CSR—will set you apart from more academic candidates. Be prepared to discuss how you handle grievances and stakeholder expectations professionally.

Question 5

What aspects of the company's sustainability is this role likely to focus on?

Accepted Answer

The role focuses heavily on transparency and accountability. A major part of your work will involve ensuring that the digital platform's environmental footprint is accurately recorded and reported. You will likely focus on supply chain ethics, given the mention of ASC/MSC certifications and stakeholder grievance management. Social sustainability is also a key pillar. You will be the focal point for materiality assessments that balance corporate strategy with the views of external stakeholders, ensuring the venture supports independent retailers and restaurant owners in a sustainable, ethical manner.

Question 6

What are the main challenges someone in this role might face?

Accepted Answer

One of the primary challenges will be transitioning traditional retail practices into a digital marketplace framework while maintaining strict sustainability oversight. Coordinating across different departments to ensure timely and accurate data for monthly performance monitoring can be difficult in a fast-paced tech environment. Managing external critiques and grievances requires a delicate balance of diplomacy and technical rigor. Staying ahead of evolving international ESG regulations while supporting the group-level reporting requirements will require high organizational efficiency.

Question 7

How could a typical day look like for someone in this position?

Accepted Answer

A typical day might begin with reviewing sustainability performance reports and analyzing gap analysis data. You might then lead a meeting with internal stakeholders—such as product or logistics teams—to provide technical input on how to reduce their environmental impact or improve social compliance. Afternoons could be spent drafting sections of the corporate sustainability report or coordinating with third-party auditors to prepare for upcoming assurances. Throughout the day, you will act as the focal point for any sustainability inquiries, requiring constant communication across the organization.

Question 8

What are the opportunities for professional growth and development in this role?

Accepted Answer

As a Department Manager in a newer venture, you have the opportunity to shape the sustainability culture of the company from the ground up. Success in this role could lead to more senior executive positions within the Makro group or larger leadership roles within the digital platform's international expansion. Because the role involves high-level coordination and group-level reporting, it provides high visibility to senior leadership. This exposure, combined with the technical mastery of ESG frameworks, makes you a strong candidate for future Chief Sustainability Officer paths.

Question 9

The main stakeholders you might be interacting with

Accepted Answer

You will interact daily with internal business units to coordinate sustainability data and policy implementation. You will also work closely with the group-level sustainability team to ensure reporting alignment and strategy consistency across the parent organization. Externally, your primary contacts include third-party assurers, NGOs, and certification bodies. You will also represent the company when engaging with stakeholders involved in the grievance process, ensuring that concerns from the community or supply chain are addressed transparently.

Department Manager - Corporate Sustainability

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