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Barry Callebaut Group logo

Global Accounts Lead, Sustainability

Barry Callebaut Group • Switzerland • Added on Oct 28, 2026
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As the sustainability lead for selected global customers, this person connects their priorities with Barry Callebaut’s cocoa and chocolate programs. The work sits between customer relationships, commercial decisions and delivery, shaping joint approaches that can move conventional sourcing volumes toward sustainability programs and translate complex briefs into practical plans.

The role addresses pressures across cocoa supply chains, including human rights, forest conservation, farmer poverty, traceability and emissions. Its significance lies in linking customer commitments to action in sourcing regions, while helping shape a supply chain that supports cocoa-growing communities and protects the future of cocoa. The position also brings the company’s Forever Chocolate strategy into conversations with major customers.

This suits someone who combines senior global account experience with hands-on knowledge of agribusiness and smallholder sustainability, and who can explain technical issues clearly to commercial and sustainability audiences. An analytical, commercially minded approach and readiness for international travel, including field visits, are central to the role.

Job FAQs

What are the main missions and responsibilities of this role?

The role manages sustainability relationships with selected global accounts, translating customer priorities into joint strategies and programs. It also supports the shift of conventional volumes to sustainable sourcing and works with internal teams on program design, offering alignment, pricing and contract discussions. As a customer-facing subject matter expert, the lead explains the Forever Chocolate strategy and progress, while connecting customer commitments to work on human rights, forest conservation, poverty and net zero across cocoa and chocolate supply chains.

Key learning opportunities for this job

The position could deepen expertise in cocoa supply-chain sustainability, including traceability, smallholder programs, human rights, forest conservation and emissions targets. Working with global customers and internal sustainability, commercial and solutions teams may also build experience in turning technical issues into workable customer programs and negotiating their commercial terms. Field visits to origin countries could offer direct insight into how programs operate in farming communities. The posting does not specify formal training or certifications, so development would likely come through project work, cross-functional collaboration and customer engagement.

How does the ideal candidate look like (experience, skills)?

The posting seeks a candidate with a relevant master's degree and business-focused education or experience, at least eight years in global customer-facing or multi-stakeholder roles, and three to five years managing agribusiness or smallholder sustainability programs. Cocoa experience is preferred. Strong candidates would understand issues such as human rights, deforestation, poverty, traceability, regenerative agriculture and carbon targets. They would combine strategic analysis and commercial judgment with clear communication across audiences, comfort with ambiguity, fluent English and willingness to travel globally, including to field locations.

Advice to stand out and make a successful application

Show how you have converted customer sustainability priorities into funded, deliverable programs, and give specific examples of your role in the commercial discussions, internal approvals and implementation. If your work involved cocoa or smallholder agriculture, explain the program context and how you assessed outcomes without overstating impact. Prepare to connect customer needs with Barry Callebaut’s stated priorities: human rights, forest conservation, farmer poverty, traceability and net zero. A strong application can also demonstrate how you communicate technical sustainability topics to both business decision-makers and specialist teams, and how you work effectively across cultures and time zones.

What aspects of the company's sustainability is this role likely to focus on?

The role is likely to focus on customer programs addressing cocoa supply-chain human rights, forest conservation, farmer livelihoods and net-zero goals. Traceability and regenerative agriculture are also named as relevant industry issues, while the commercial objective includes moving customer volumes toward sustainable sourcing. Because the lead represents Forever Chocolate to major accounts, the work may connect company strategy with customer commitments and activity in cocoa-producing regions. The posting describes these focus areas but does not provide quantified targets or specific program outcomes for the role.

What are the main challenges someone in this role might face?

A central challenge may be reconciling customer ambitions with program feasibility, available data, pricing and contracting. The role must coordinate across global accounts, sustainability and solutions design, often while handling complex briefs, tight timelines and differing stakeholder expectations. Demonstrating credible links between customer commitments and activity on the ground could also be demanding, particularly across diverse sourcing regions and issues such as human rights, deforestation and poverty. Regular international travel, including remote field visits, adds practical demands.

How could a typical day look like for someone in this position?

A day could include discussing a customer’s sustainability priorities, reviewing a program brief with solutions design colleagues and aligning with sustainability and commercial teams on the offer, pricing or contract implications. The lead may also prepare clear materials on Forever Chocolate for a customer discussion. Work would likely vary with account needs and program stages. Some days may focus on data and planning, while others involve negotiations, cross-functional meetings or travel to cocoa-origin locations to understand program delivery and local conditions.

What are the opportunities for professional growth and development in this role?

The role could develop expertise at the intersection of global account management, cocoa sourcing and sustainability program design. Exposure to large customers and senior internal teams may also build skills in commercial negotiations, supply-chain strategy and communicating complex ESG issues. Further progression might lead toward broader sustainability leadership, global account strategy or program leadership across sourcing regions. The posting does not specify a formal promotion path, so growth would depend on organizational needs and demonstrated results.

The main stakeholders you might be interacting with

Key contacts include sustainability teams at selected global accounts, the Head of Global Accounts Sustainability and Barry Callebaut’s Global Sustainability Team. The role also works with the Customer Solutions and Solutions Design teams, alongside commercial colleagues involved in sustainability offering, pricing and customer contracts. Depending on program design and field activity, relevant counterparts may include teams and partners involved in cocoa sourcing and work in origin countries. The posting specifically mentions global customer relationships and travel to origin locations, but does not name particular external organizations or local partners.

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