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Sustainability Lead

NTT DATA, Inc. • South Africa • Added on Aug 27, 2026
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As the Sustainability Lead, you will be the primary architect for building a new dedicated sustainability function within the Service Experience Office. You are tasked with moving the organization away from fragmented local activities by establishing a unified operating model that embeds green principles directly into IT service governance and asset management. You will translate high-level corporate ambitions into a concrete roadmap, ensuring that every operational process—from supplier reviews to infrastructure changes—includes a measurable environmental filter.

This role is critical because it bridges the gap between digital innovation and environmental stewardship at a global scale. By focusing on the circularity of tech assets and the carbon footprint of massive IT service chains, you directly influence how one of the world’s largest consulting firms reduces its waste and operational impact. Your work ensures that sustainability is not just a reporting requirement but a core component of how technology services are designed and delivered to global clients.

This suits someone who thrives in a matrix environment and possesses a mix of strategic foresight and operational pragmatism. You should be comfortable influencing senior stakeholders and building a function from the ground up without relying on a large direct team.

Job-FAQs

What are the main missions and responsibilities of this role?

The Sustainability Lead is primarily responsible for architecting the sustainability function within the Service Experience Office. This involves creating a strategic roadmap that aligns with global corporate goals while remaining operationally viable for business operations. You will be the central point of coordination for building a federated network of sustainability representatives across various business units. Key accountabilities include defining a robust KPI framework, conducting maturity assessments, and ensuring that sustainability standards are integrated into service design and supplier governance. You will also manage a benefits register to track the operational and financial value generated through waste reduction and efficiency projects.

Key learning opportunities for this job

In this role, you will gain deep expertise in IT asset circularity and the complexities of managing ESG within a global managed services environment. You will learn how to build a corporate function from scratch, providing a unique perspective on organizational change management and governance design. Exposure to ITIL frameworks and technology-specific sustainability certifications is likely, as the role intersects heavily with modern service management. You will also refine your ability to quantify environmental impact within complex IT supply chains and infrastructure projects.

How does the ideal candidate look like (experience, skills)?

The ideal candidate brings a blend of sustainability expertise and operational governance experience. You should have a proven track record of translating high-level strategy into practical, measurable workflows within a large-scale corporate environment. Strong analytical skills are essential for turning raw operational data into actionable sustainability insights and executive reporting. Soft skills are just as vital; you must be a persuasive communicator capable of leading by influence in a matrix structure. A background in technology operations, managed services, or supplier management would be highly advantageous, as would professional certifications in sustainability or service management like ITIL.

Advice to stand out and make a successful application

To stand out, your application should demonstrate pragmatism and commercial awareness. Highlight specific examples where you have successfully integrated sustainability into existing business processes rather than running them as separate projects. Show how you have connected environmental goals to operational efficiency or cost avoidance in the past. Prepare to discuss how you would navigate a matrixed organizational structure to gain buy-in from stakeholders who may have competing operational priorities. Tailoring your resume to show familiarity with both ESG reporting and IT service management will signal that you understand the unique intersection of this role.

What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on operational sustainability and the environmental impact of IT infrastructure. This includes strengthening supplier oversight to ensure external partners meet strict ESG standards and improving the circularity of hardware through better repair, reuse, and recycling practices. There is also a significant focus on governance and transparency. You will be responsible for creating the baseline metrics and reporting dashboards that allow the business to see its progress in real-time, moving sustainability from a yearly report to a daily operational discipline.

What are the main challenges someone in this role might face?

One of the primary challenges will be driving consistency across a large, diverse organization with previously fragmented local activities. You may face resistance when introducing new controls or governance layers into established service processes, requiring significant diplomacy and resilience. Additionally, establishing a data-driven baseline in a complex IT environment can be difficult due to fragmented data sources. You will need to be persistent in identifying the right metrics and ensuring data quality to provide credible insights to leadership.

How could a typical day look like for someone in this position?

A typical day might involve a mix of strategic planning and cross-functional coordination. You could start the morning by reviewing sustainability KPIs and updating progress reports for leadership, followed by meetings with supplier managers to integrate green criteria into upcoming contract renewals. In the afternoon, you might facilitate a workshop with the federated network of representatives to share best practices or troubleshoot implementation issues. The day likely ends with shaping the improvement pipeline, identifying new opportunities for waste reduction or energy efficiency within the IT service delivery chain.

What are the opportunities for professional growth and development in this role?

As the founder of this new function, you have a clear path toward executive sustainability leadership within the broader NTT DATA ecosystem. Success in this role demonstrates the ability to transform global operations, a highly transferable skill for senior ESG or operational excellence positions. You will have high visibility with enterprise-wide leadership, providing opportunities to lead high-impact global projects. Furthermore, the role allows you to become a subject matter expert in the rapidly growing field of sustainable IT, positioning you as a thought leader in the digital-sustainability nexus.

The main stakeholders you might be interacting with

You will interact frequently with senior leadership within Business Operations and the Service Experience Office to report on progress and align strategies. On a day-to-day basis, you will collaborate with service owners, tower leads, and supplier managers to embed sustainability into their specific domains. External interactions will primarily involve key technology suppliers and partners to drive better performance oversight. You will also maintain a close relationship with the Corporate Sustainability team to ensure that operational activities remain fully aligned with the company’s global ESG commitments.

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