Q: Key learning opportunities for this job

This role offers a deep dive into the technicalities of sustainable fashion supply chains . You will gain hands-on experience with industry-standard platforms such as the Higg Index and Textile Exchange CFMB. This is a rare opportunity to understand how a major retailer manages transparency across multiple tiers of production, from raw materials to finished garments. You will also develop specialized knowledge in ESG reporting and materiality . By assisting the leadership team with data preparation for large-scale sustainability targets, you will learn how corporate KPIs are set, tracked, and reported to external stakeholders. Mentorship from the Senior Management team will help you refine your ability to translate technical data into compelling internal communications.

Q: How does the ideal candidate look like (experience, skills)?

The ideal candidate should have a degree in a relevant field and some previous experience within a sustainability role, ideally in retail or a consultancy. You must be highly proficient in Microsoft Excel , as the role involves analyzing large datasets and creating complex reports. Attention to detail is non-negotiable when managing audit uploads and factory data. Soft skills are just as important as technical ones. New Look is looking for a collaborative communicator who can build relationships across different departments and engage retail colleagues. A genuine passion for human rights and environmental protection is essential to stay motivated by the mission-driven nature of the work.

Q: What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on supply chain transparency and social compliance . You will spend significant time ensuring that every factory in the New Look network is registered and audited, directly impacting the brand's ethical sourcing goals. This includes managing lower-tier supplier information, which is a critical step in modern ESG governance. Additionally, there is a strong focus on circularity and sustainable materials . You will be helping the business move towards using more responsible fabrics by managing Transaction Certificates and tracking progress against Better Cotton targets. You also play a role in social impact through internal communications, helping to build a culture of sustainability among shop floor and support centre staff.

Q: What are the main challenges someone in this role might face?

One of the primary challenges will be the sheer volume and complexity of data . Tracking audit reports and certifications across hundreds of factories in different countries requires high levels of organization and the ability to spot errors quickly. You may face resistance or delays when gathering data from busy buying teams or external suppliers. The regulatory landscape for fashion is changing rapidly. Staying up-to-date with new transparency legislation and ESG standards while maintaining daily operational tasks can be demanding. You will need to be resilient and adaptable, as priorities may shift based on new risks or industry-wide sustainability trends.

Q: How could a typical day look like for someone in this position?

A typical day might start with monitoring the sustainability team inbox and clearing urgent queries from suppliers or buying teams. You might then move into a progress review meeting with a specific Buying team to discuss the uptake of 'Kind' products and identify any roadblocks in their material sourcing. In the afternoon, you could be deep in Excel spreadsheets , checking audit uploads for missing reports or analyzing supply chain performance data. You might end the day by preparing a presentation for a 'Sustainability Breakfast' or drafting an internal update about new industry developments for the wider HQ team.

Q: What are the opportunities for professional growth and development in this role?

This role is a perfect springboard for a career in ESG management or sustainable procurement . As you master the data systems and supply chain complexities, there is a clear path to progress into Junior Manager or Manager functions within the team. The exposure to high-level reporting prepares you for roles focused on strategy and compliance. Furthermore, the collaborative nature of the role allows you to build a broad internal network . By working closely with Buying, Merchandising, and External Relations, you gain a holistic view of how a fashion business operates, which can open doors to lateral moves in ethical trade or responsible sourcing leadership.

Q: The main stakeholders you might be interacting with

You will be in constant contact with the Buying and Merchandising Departments , acting as their primary advisor on sustainable product approvals and progress. Internally, you will report directly to the Sustainability Junior Manager and Manager, while also supporting the Head of Sustainability on large-scale projects. Externally, you will interact with global suppliers and factor managers to ensure transparency and compliance standards are met. You will also represent New Look at industry events and communicate with third-party organizations such as the Textile Exchange or the Better Cotton Platform to manage certifications and reporting data.

Question 1

What are the main missions and responsibilities of this role?

Accepted Answer

The Sustainability Coordinator is responsible for the operational side of the Kind to Our Core Strategy. You will lead the approval processes for 'Kind' products and manage the administrative backend of supplier setups and factory registrations. This includes proactive monitoring of social audits and identifying high-risk factories to ensure compliance with global standards. Beyond administrative tasks, you will be a key link between the sustainability team and the Buying and Merchandising Departments (BMD). You will lead progress review meetings, update public factory lists, and assist in the development of materiality assessments. Data management is central here, as you will handle systems like the Higg Index, Better Cotton Platform, and Transaction Certificate tracking.

Question 2

Key learning opportunities for this job

Accepted Answer

This role offers a deep dive into the technicalities of sustainable fashion supply chains. You will gain hands-on experience with industry-standard platforms such as the Higg Index and Textile Exchange CFMB. This is a rare opportunity to understand how a major retailer manages transparency across multiple tiers of production, from raw materials to finished garments. You will also develop specialized knowledge in ESG reporting and materiality. By assisting the leadership team with data preparation for large-scale sustainability targets, you will learn how corporate KPIs are set, tracked, and reported to external stakeholders. Mentorship from the Senior Management team will help you refine your ability to translate technical data into compelling internal communications.

Question 3

How does the ideal candidate look like (experience, skills)?

Accepted Answer

The ideal candidate should have a degree in a relevant field and some previous experience within a sustainability role, ideally in retail or a consultancy. You must be highly proficient in Microsoft Excel, as the role involves analyzing large datasets and creating complex reports. Attention to detail is non-negotiable when managing audit uploads and factory data. Soft skills are just as important as technical ones. New Look is looking for a collaborative communicator who can build relationships across different departments and engage retail colleagues. A genuine passion for human rights and environmental protection is essential to stay motivated by the mission-driven nature of the work.

Question 4

Advice to stand out and make a successful application

Accepted Answer

To stand out, move beyond general 'passion for fashion' and demonstrate your technical literacy with ESG data. Highlight specific examples where you have managed complex information or worked with supply chain transparency tools. New Look values data-backed results, so emphasize any experience you have with reporting frameworks or social auditing processes. Show that you understand the unique challenges of high-volume retail. Tailor your application to show how you would balance the speed of the fashion cycle with the meticulous nature of sustainability compliance. Mentioning your familiarity with their 'Kind to Our Core' strategy will prove you have done your homework and are ready to contribute from day one.

Question 5

What aspects of the company's sustainability is this role likely to focus on?

Accepted Answer

The role focuses heavily on supply chain transparency and social compliance. You will spend significant time ensuring that every factory in the New Look network is registered and audited, directly impacting the brand's ethical sourcing goals. This includes managing lower-tier supplier information, which is a critical step in modern ESG governance. Additionally, there is a strong focus on circularity and sustainable materials. You will be helping the business move towards using more responsible fabrics by managing Transaction Certificates and tracking progress against Better Cotton targets. You also play a role in social impact through internal communications, helping to build a culture of sustainability among shop floor and support centre staff.

Question 6

What are the main challenges someone in this role might face?

Accepted Answer

One of the primary challenges will be the sheer volume and complexity of data. Tracking audit reports and certifications across hundreds of factories in different countries requires high levels of organization and the ability to spot errors quickly. You may face resistance or delays when gathering data from busy buying teams or external suppliers. The regulatory landscape for fashion is changing rapidly. Staying up-to-date with new transparency legislation and ESG standards while maintaining daily operational tasks can be demanding. You will need to be resilient and adaptable, as priorities may shift based on new risks or industry-wide sustainability trends.

Question 7

How could a typical day look like for someone in this position?

Accepted Answer

A typical day might start with monitoring the sustainability team inbox and clearing urgent queries from suppliers or buying teams. You might then move into a progress review meeting with a specific Buying team to discuss the uptake of 'Kind' products and identify any roadblocks in their material sourcing. In the afternoon, you could be deep in Excel spreadsheets, checking audit uploads for missing reports or analyzing supply chain performance data. You might end the day by preparing a presentation for a 'Sustainability Breakfast' or drafting an internal update about new industry developments for the wider HQ team.

Question 8

What are the opportunities for professional growth and development in this role?

Accepted Answer

This role is a perfect springboard for a career in ESG management or sustainable procurement. As you master the data systems and supply chain complexities, there is a clear path to progress into Junior Manager or Manager functions within the team. The exposure to high-level reporting prepares you for roles focused on strategy and compliance. Furthermore, the collaborative nature of the role allows you to build a broad internal network. By working closely with Buying, Merchandising, and External Relations, you gain a holistic view of how a fashion business operates, which can open doors to lateral moves in ethical trade or responsible sourcing leadership.

Question 9

The main stakeholders you might be interacting with

Accepted Answer

You will be in constant contact with the Buying and Merchandising Departments, acting as their primary advisor on sustainable product approvals and progress. Internally, you will report directly to the Sustainability Junior Manager and Manager, while also supporting the Head of Sustainability on large-scale projects. Externally, you will interact with global suppliers and factor managers to ensure transparency and compliance standards are met. You will also represent New Look at industry events and communicate with third-party organizations such as the Textile Exchange or the Better Cotton Platform to manage certifications and reporting data.

Sustainability Coordinator

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