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Sustainability & Partner Success Specialist

Wookco • Thailand • Added on Aug 14, 2026
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This role acts as the vital link between a burgeoning travel-tech platform and its global network of eco-conscious providers. You will be responsible for identifying and onboarding travel partners who meet strict environmental criteria, ensuring they are successfully integrated into a digital ecosystem that prioritizes regenerative tourism. Beyond simple account management, you will guide these partners through impact-linked models to ensure their operations align with rigorous sustainability standards.

Working at Wookco offers a unique chance to operationalize the Impact Loop, where every booking translates into measurable community and environmental restoration. In this startup environment, your work directly influences how modern travelers interact with local economies in Thailand and beyond. You are not just managing accounts; you are curating a portfolio of travel options that actively repair the destinations they serve.

This suits someone who possesses a blend of business development grit and a deep-seated passion for regenerative travel. You should be comfortable navigating tech platforms while effectively communicating sustainability metrics to diverse global stakeholders.

Job-FAQs

What are the main missions and responsibilities of this role?

The primary mission is to build and manage a network of sustainable travel providers, ensuring they meet the platform's high standards for environmental and social impact. You will lead the full partner lifecycle, from initial recruitment and onboarding to long-term success management. You will also be responsible for integrating sustainability metrics into the partner journey. This involves educating operators on regenerative tourism practices and ensuring their offerings accurately reflect Wookco's mission to create positive local impact through travel transactions.

Key learning opportunities for this job

In this role, you will gain deep insights into the regenerative tourism sector and how impact-linked business models function in practice. You will learn to evaluate travel providers against specific sustainability criteria, sharpening your analytical skills in ESG-related due diligence. As part of a Seed-stage startup, you will also gain valuable experience in international business development and platform operations. Working across Thai and Estonian contexts provides exposure to global tech-startup dynamics and cross-border project management.

How does the ideal candidate look like (experience, skills)?

The ideal candidate brings 1 to 3 years of experience in business development or account management, preferably within the travel or sustainability sectors. You should have a fundamental understanding of environmental impact models and be able to articulate why regenerative tourism is essential for the industry's future. Fluency in both Thai and English is crucial for managing diverse stakeholder relationships. A proactive, tech-savvy mindset is essential for navigating CRM systems and digital booking tools in a fast-paced, high-growth environment.

Advice to stand out and make a successful application

To stand out, demonstrate a clear understanding of the difference between traditional 'green' travel and regenerative tourism. Your application should highlight specific instances where you have used data or metrics to track project success, as Wookco values measurable impact. Showcase your interpersonal agility by explaining how you bridge the gap between technical platforms and non-technical partners. Research the 'Impact Loop' concept mentioned by the company and explain how your professional skills can help scale this specific innovation.

What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on sustainable procurement and the verification of supply chain partners. You will be the gatekeeper for ensuring that accommodations and tours listed on the platform actually contribute to environmental restoration and local community wealth. Furthermore, you will likely focus on impact reporting. This involves translating complex sustainability data from partners into clear metrics that can be communicated to travelers, thereby closing the loop between consumer spending and measurable social or ecological benefits.

What are the main challenges someone in this role might face?

One of the main challenges will be standardizing sustainability data across a wide variety of independent travel operators who may have different levels of environmental maturity. Encouraging adoption of new impact models can require significant negotiation and education. Additionally, working in a small startup team means you will need to be highly adaptable and manage multiple priorities at once. Balancing the commercial need for growth with the strict ethical requirement for sustainability will require careful judgment.

How could a typical day look like for someone in this position?

A typical day might begin with onboarding calls for new travel providers, guiding them through the technical and ethical requirements of the platform. You may then pivot to collaborating with the tech team to improve how impact metrics are displayed to users. Afternoons could be spent analyzing partner performance data or troubleshooting integration issues for international tour operators. You will likely engage in frequent cross-functional meetings to ensure that marketing and operations are aligned with the company's core sustainability mission.

What are the opportunities for professional growth and development in this role?

As one of the early employees in a mission-driven startup, you have the potential to grow into a leadership role within the sustainability or operations departments. The company's international nature offers potential for global career mobility between Southeast Asia and Europe. You will also have the opportunity to shape the company’s impact framework as it scales. Success in this role could lead to specializing in sustainable supply chain management or becoming a key architect of the platform's impact-linked technology.

The main stakeholders you might be interacting with

You will interact daily with external travel partners, ranging from boutique eco-hotels to large-scale tour operators. Building trust and maintaining high levels of satisfaction among these providers is central to the role. Internally, you will work closely with the founders and tech team to ensure the platform’s features support partner success. You will also collaborate with the marketing team to highlight the most impactful partner stories to the global travel community.

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