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Manager, Client Sustainability

Sun Life • Canada • Added on Aug 21, 2026
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This role bridges the gap between high-level ESG strategy and frontline business development by translating sustainability performance into tangible value for institutional and group clients. You will lead the creation of engagement materials and maintain the standards for how the firm communicates its climate and social impact during the sales and retention process. By managing client requests and analyzing emerging market trends, you ensure the company remains a preferred partner for values-aligned organizations.

Sustainability is no longer a peripheral topic in financial services; it is a core driver of client trust and portfolio resilience. You will act as a critical advocate for the firm’s social and environmental ambitions, helping clients understand how their financial security is linked to a sustainable future. Your work directly influences how the market perceives the company’s progress on net-zero commitments and healthy living initiatives.

This suits someone who possesses a strategic mindset and thrives at the intersection of complex data analysis and persuasive storytelling. You should be comfortable navigating a large financial institution and translating technical ESG disclosures into clear, client-ready narratives.

Job-FAQs

What are the main missions and responsibilities of this role?

The primary mission of this role is to act as the strategic bridge between Sun Life’s corporate sustainability goals and its client-facing business units. You will be responsible for translating complex sustainability data into clear, persuasive narratives that demonstrate the firm's ESG value proposition to institutional and group clients. Day-to-day, you will oversee the response process for sustainability-related RFPs and questionnaires, ensuring all external communications are accurate and impactful. You will also develop client-ready insights by analyzing market trends and monitoring how client sustainability priorities are evolving within the financial services sector.

Key learning opportunities for this job

You will gain deep expertise in how large-scale financial institutions operationalize ESG strategies within diverse business lines like insurance and asset management. The role offers exposure to the evolving regulatory landscape surrounding sustainability disclosures, providing a front-row seat to how global firms report on climate and social impact. Additionally, you will refine your ability to synthesize ESG performance metrics for a non-technical audience. Working within a matrixed environment will also sharpen your skills in cross-functional leadership and stakeholder management at a global scale.

How does the ideal candidate look like (experience, skills)?

The ideal candidate brings between 3 to 5 years of professional experience, specifically at the intersection of sustainability and business strategy. A background in financial services, asset management, or insurance is highly valued, as it allows for a quicker understanding of the complex products Sun Life offers. Technically, you should be adept at data analysis and have a strong grasp of ESG reporting frameworks. However, the 'soft' side of the role is equally important; you need exceptional writing skills and the ability to influence senior stakeholders without direct authority.

Advice to stand out and make a successful application

To stand out, move beyond general sustainability passion and demonstrate an understanding of how ESG impacts business development in the financial sector. Mention specific experience where you translated technical environmental or social data into a commercial advantage or a successful client bid. Research Sun Life’s specific pillars—such as financial security and healthy living—and align your application with these themes. Showing that you can navigate a hybrid work environment and maintain strong relationships across different time zones will also be viewed favorably.

What aspects of the company's sustainability is this role likely to focus on?

This role is deeply integrated into the Client Sustainability workstream, focusing on the social and environmental impact of financial products. You will likely work on projects related to the firm’s net-zero transition, sustainable investing transparency, and initiatives that promote health and wellness among the client base. You will also play a supporting role in regulatory disclosures, ensuring that what is communicated to clients matches the formal sustainability reports. The focus is on ensuring sustainability is not just a policy, but a visible part of the client experience.

What are the main challenges someone in this role might face?

One of the main challenges will be the velocity and volume of client requests. As ESG becomes a standard requirement in RFPs, you will need to manage multiple high-stakes deadlines while ensuring the information provided is both accurate and consistent across different regions. Another challenge is navigating the matrixed organizational structure of a global firm. You will need to extract data and insights from various departments that may have competing priorities, requiring significant persistence and diplomatic communication skills.

How could a typical day look like for someone in this position?

A typical day might begin with reviewing the latest market research on ESG trends to update the team's standardized response database. You might then shift to a collaborative meeting with the business development team to customize a sustainability presentation for a major institutional client. Afternoons are often dedicated to analytical tasks, such as populating sustainability scorecards or responding to detailed ESG questionnaires. You will likely end the day by coordinating with the Director of Regulatory Reporting to ensure upcoming disclosures are aligned with client engagement strategies.

What are the opportunities for professional growth and development in this role?

Within a global firm like Sun Life, this role offers a clear pathway toward Director-level leadership in sustainability strategy or regulatory reporting. Because you are working at the intersection of business development and ESG, you also develop a profile suitable for lateral moves into strategic planning or product development. As sustainability continues to integrate into every facet of finance, the specialized knowledge gained here makes you a high-value internal consultant. Success in this role often leads to managing larger teams or overseeing global sustainability workstreams.

The main stakeholders you might be interacting with

You will interact daily with the Director of Client Sustainability and the broader corporate sustainability team. On the business side, your main partners will be the sales, business development, and relationship management teams who rely on your expertise to win and retain clients. External stakeholders include institutional clients and consultants who audit Sun Life’s ESG performance. Internally, you will also collaborate with subject matter experts in investment management, legal, and compliance to ensure all sustainability claims are robust and verifiable.

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