Q: What are the main missions and responsibilities of this role?

The core of this role involves overseeing the entire compliance and ESG lifecycle for the company's product range. You will be responsible for the accuracy of greenhouse gas data across all three scopes and managing the submission of sustainability assessments like Higg and EcoVadis. This includes the technical side of e-filing with US customs for regulated imports and ensuring all state-specific packaging laws are met. Beyond data management, you will lead the Sedex audit process for both the San Diego facility and international vendors. You are tasked with establishing best practices, drafting company policies, and ensuring that training programs are effectively implemented across departments. Your goal is to align day-to-day operations with the company's evolving sustainability and safety objectives.

Q: Key learning opportunities for this job

A candidate in this position will gain deep expertise in specialized ESG frameworks and reporting tools that are becoming industry standards, such as the Higg Index and EcoVadis. You will also develop a sophisticated understanding of the regulatory landscape for promotional products, including US Customs laws and state-level EPR packaging requirements. Furthermore, you will have the chance to master carbon accounting by calculating complex Scope 1, 2, and 3 emissions. Leading audits in diverse manufacturing environments provides rare exposure to international supply chain ethics and product safety lifecycle management, moving you beyond theory into practical, high-stakes application.

Q: What aspects of the company's sustainability is this role likely to focus on?

The sustainability focus is heavily weighted toward supply chain transparency and decarbonization . You will be the architect of the company's carbon footprint strategy, focusing on identifying emission hotspots across the value chain. This role ensures that the company's 'Quality' promise extends into the ethical treatment of workers and environmental stewardship at overseas production sites. Social sustainability is also a key pillar, managed through the Sedex audit cadence . By monitoring vendor performance and ensuring compliance with labor standards, you help the company mitigate social risk and meet the increasing transparency demands of high-end spa, resort, and corporate clients.

Q: What are the main challenges someone in this role might face?

One of the primary challenges will be data collection across a global supply chain . Gathering accurate Scope 3 emissions data and ensuring various international vendors adhere to consistent audit standards requires persistence and high attention to detail. You may also face the complexity of staying ahead of rapidly changing state and federal regulations. Additionally, balancing the speed of the promotional products market with the rigorous requirements of compliance and sustainability audits can be difficult. You will need to maintain high standards of safety and ethics without creating bottlenecks in the new product development and sourcing cycles.

Q: How could a typical day look like for someone in this position?

A typical day might begin with reviewing compliance database updates and verifying that ongoing product safety tests are on schedule. You might then spend time calculating carbon data or preparing documentation for an upcoming EcoVadis assessment, followed by a remote meeting with the supply chain team to discuss the compliance profile of a new product line. In the afternoon, you could shift to regulatory monitoring , checking for changes in EPR packaging laws or managing US customs filings for recent imports. Your day often involves a mix of deep-focus technical work and collaborative check-ins to ensure that all departments are aligned with established company policies and procedures.

Q: The main stakeholders you might be interacting with

You will interact daily with the supply chain and sourcing teams to evaluate vendors and product materials. Collaboration with the sales and marketing departments is also crucial to ensure that the sustainability claims made to customers are backed by verifiable data and compliance reports. Externally, your main stakeholders include third-party auditors (Sedex, Higg) and government bodies like US Customs. You will also act as a technical liaison for industry distributors and customers who require specific compliance and safety certifications to maintain their own sustainability standards.

Question 1

What are the main missions and responsibilities of this role?

Accepted Answer

The core of this role involves overseeing the entire compliance and ESG lifecycle for the company's product range. You will be responsible for the accuracy of greenhouse gas data across all three scopes and managing the submission of sustainability assessments like Higg and EcoVadis. This includes the technical side of e-filing with US customs for regulated imports and ensuring all state-specific packaging laws are met. Beyond data management, you will lead the Sedex audit process for both the San Diego facility and international vendors. You are tasked with establishing best practices, drafting company policies, and ensuring that training programs are effectively implemented across departments. Your goal is to align day-to-day operations with the company's evolving sustainability and safety objectives.

Question 2

Key learning opportunities for this job

Accepted Answer

A candidate in this position will gain deep expertise in specialized ESG frameworks and reporting tools that are becoming industry standards, such as the Higg Index and EcoVadis. You will also develop a sophisticated understanding of the regulatory landscape for promotional products, including US Customs laws and state-level EPR packaging requirements. Furthermore, you will have the chance to master carbon accounting by calculating complex Scope 1, 2, and 3 emissions. Leading audits in diverse manufacturing environments provides rare exposure to international supply chain ethics and product safety lifecycle management, moving you beyond theory into practical, high-stakes application.

Question 3

How does the ideal candidate look like (experience, skills)?

Accepted Answer

The ideal candidate holds a Bachelor’s degree in business or a related field and has a proven track record in regulatory compliance and product testing. Experience specifically within the promotional products or textile industry is a significant advantage, as is familiarity with global labor audit standards like Sedex. Technically, you should be adept at managing databases and possess strong analytical skills to interpret greenhouse gas data and risk assessment reports. Soft skills are equally important; you must be an exceptional communicator capable of collaborating with sourcing, sales, and marketing teams to ensure compliance is integrated into the product development process.

Question 4

Advice to stand out and make a successful application

Accepted Answer

To stand out, demonstrate your ability to bridge the gap between technical data and business strategy. In your application, provide specific examples of how you have successfully navigated complex regulatory environments or managed multifaceted sustainability audits that resulted in measurable improvements. Since this is a remote role requiring occasional travel for factory walkthroughs, highlight your project management autonomy and your ability to lead cross-functional initiatives without constant physical supervision. Aligning your profile with Terry Town's commitment to 'quality' by showing how sustainability enhances product value will resonate strongly.

Question 5

What aspects of the company's sustainability is this role likely to focus on?

Accepted Answer

The sustainability focus is heavily weighted toward supply chain transparency and decarbonization. You will be the architect of the company's carbon footprint strategy, focusing on identifying emission hotspots across the value chain. This role ensures that the company's 'Quality' promise extends into the ethical treatment of workers and environmental stewardship at overseas production sites. Social sustainability is also a key pillar, managed through the Sedex audit cadence. By monitoring vendor performance and ensuring compliance with labor standards, you help the company mitigate social risk and meet the increasing transparency demands of high-end spa, resort, and corporate clients.

Question 6

What are the main challenges someone in this role might face?

Accepted Answer

One of the primary challenges will be data collection across a global supply chain. Gathering accurate Scope 3 emissions data and ensuring various international vendors adhere to consistent audit standards requires persistence and high attention to detail. You may also face the complexity of staying ahead of rapidly changing state and federal regulations. Additionally, balancing the speed of the promotional products market with the rigorous requirements of compliance and sustainability audits can be difficult. You will need to maintain high standards of safety and ethics without creating bottlenecks in the new product development and sourcing cycles.

Question 7

How could a typical day look like for someone in this position?

Accepted Answer

A typical day might begin with reviewing compliance database updates and verifying that ongoing product safety tests are on schedule. You might then spend time calculating carbon data or preparing documentation for an upcoming EcoVadis assessment, followed by a remote meeting with the supply chain team to discuss the compliance profile of a new product line. In the afternoon, you could shift to regulatory monitoring, checking for changes in EPR packaging laws or managing US customs filings for recent imports. Your day often involves a mix of deep-focus technical work and collaborative check-ins to ensure that all departments are aligned with established company policies and procedures.

Question 8

What are the opportunities for professional growth and development in this role?

Accepted Answer

This role offers significant potential for professional advancement as the company's ESG maturity grows. By establishing the compliance department's best practices from the ground up, you position yourself as a strategic leader within the organization. There is a clear path toward more senior sustainability leadership roles as environmental reporting becomes a mandatory business function. Success in this position also builds a highly transferable skill set in carbon accounting and global supply chain management. Your impact on the company's market competitiveness through improved ESG ratings can lead to expanded responsibilities in corporate strategy and high-visibility stakeholder engagement.

Question 9

The main stakeholders you might be interacting with

Accepted Answer

You will interact daily with the supply chain and sourcing teams to evaluate vendors and product materials. Collaboration with the sales and marketing departments is also crucial to ensure that the sustainability claims made to customers are backed by verifiable data and compliance reports. Externally, your main stakeholders include third-party auditors (Sedex, Higg) and government bodies like US Customs. You will also act as a technical liaison for industry distributors and customers who require specific compliance and safety certifications to maintain their own sustainability standards.

Compliance & Sustainability Manager

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