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Responsable Excellence Opérationnelle et RSE

Royal Mansour Tamuda Bay • Morocco • Added on Aug 3, 2026
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This role bridges the gap between high-end service standards and sustainable hospitality management. You will be the primary guardian of operational excellence, ensuring that the resort’s premium guest experience aligns perfectly with rigorous environmental and social standards. Your daily focus involves auditing internal processes, tracking performance metrics, and implementing strategies to reduce carbon emissions while maintaining the prestige of the brand.

At a luxury beachfront resort like Tamuda Bay, the environmental impact on the Mediterranean coast is a critical concern. This position offers a unique opportunity to embed regenerative practices into a high-visibility luxury environment, proving that uncompromising quality and ecological ethics can coexist. You will lead the transition toward a more responsible tourism model by influencing everything from energy efficiency to employee well-being.

This suits someone who possesses a sharp analytical mind and a passion for luxury hospitality, capable of navigating complex operational procedures with a diplomatic yet firm sustainability-first mindset.

Job FAQs

What are the main missions and responsibilities of this role?

The primary mission is to serve as the guarantor of operational excellence and CSR policy. You will be responsible for ensuring that all hotel activities respect the group’s environmental, ethical, and societal commitments while maintaining the highest levels of guest satisfaction. Key responsibilities include conducting daily internal audits to verify compliance with LQA (Leading Quality Assurance) criteria and environmental protocols. You will also be tasked with designing and coordinating long-term projects that improve operational efficiency and reduce the resort's carbon footprint through data-driven performance measurement.

Key learning opportunities for this job

In this role, you will gain deep expertise in the luxury hospitality standards and how they intersect with sustainable development. You will learn to apply international quality frameworks and environmental norms within a high-pressure, prestigious service environment. Additionally, there is a significant opportunity to develop skills in change management and cross-functional leadership. You will learn how to sensitize a diverse workforce to ESG issues, from frontline service staff to senior management, effectively building a culture of responsibility.

How does the ideal candidate look like (experience, skills)?

The ideal candidate holds a Master’s degree in Quality Management or Hospitality and brings a strong sensitivity to sustainable development issues. You should have a proven track record in operational auditing and a solid understanding of quality standards within the luxury sector. Technical proficiency in office tools and a high level of English and French are essential. Soft skills are equally important; the resort seeks a diplomat with a creative approach to problem-solving and a keen sense of analytical synthesis to translate complex data into actionable strategies.

Advice to stand out and make a successful application

To stand out, emphasize your ability to balance guest-centric quality with environmental constraints. Provide specific examples of where you have improved operational efficiency while simultaneously reducing waste or energy consumption in a professional setting. Since this role involves a high degree of employee training, highlight any experience you have in internal advocacy or team sensitization. Align your application with the Royal Mansour Collection’s values of privacy and elegance, demonstrating how sustainability enhances rather than compromises the guest experience.

What aspects of the company's sustainability is this role likely to focus on?

The role focuses heavily on environmental stewardship specific to a coastal ecosystem, including waste reduction and greenhouse gas emission monitoring. You will likely work on water conservation initiatives and energy efficiency projects tailored to large-scale resort infrastructure. Social sustainability is also a major pillar, where you will focus on improving the quality of life for employees and ensuring ethical labor practices. You will act as the bridge between the group’s corporate CSR goals and the local operational reality in Tamuda Bay.

What are the main challenges someone in this role might face?

One of the main challenges is maintaining uncompromising luxury standards while introducing stricter environmental controls that might alter traditional service workflows. You must navigate the resistance that sometimes comes with changing established operational habits. Another challenge is the technical nature of auditing and reporting within a 24/7 hospitality environment. Ensuring consistent data collection and compliance across multiple departments like F&B, Spa, and Housekeeping requires persistent follow-up and high organizational resilience.

How could a typical day look like for someone in this position?

A typical day begins with on-site audits, moving through various hotel departments to observe service delivery and environmental compliance firsthand. You might then shift to analyzing performance data to prepare reports for the executive committee. In the afternoon, you could facilitate an integration workshop for new hires, teaching them about the resort's green initiatives. The day often concludes with meetings to coordinate upcoming sustainability projects or reviewing international quality reference frameworks to ensure the resort remains at the cutting edge.

What are the opportunities for professional growth and development in this role?

This position offers a pathway toward Regional CSR Leadership or Director of Operations roles within the luxury hospitality sector. By mastering both quality and sustainability, you become a versatile asset in a market increasingly defined by ESG performance. There is also the potential for high visibility within the Royal Mansour Collection, participating in international working groups and technical commissions. This exposure can lead to strategic roles involving group-wide policy development and brand-level sustainability transformation.

The main stakeholders you might be interacting with

You will interact daily with Department Heads to ensure their teams are following operational and environmental procedures. You will also work closely with the General Manager to report on performance and strategic alignment. External stakeholders include international auditors and technical consultants who verify quality and sustainability certifications. Additionally, you will engage with the local community and suppliers to ensure the resort’s supply chain and social impact remain positive and ethical.

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