--- title: EMEA Corporate Social Responsibility Programme Manager canonical: https://csrjobs.club/jobs/fiserv-emea-corporate-social-responsibility-programme-manager-cmkf locale: en description: Fiserv is hiring a EMEA Corporate Social Responsibility Programme Manager on CSR Jobs. Discover this in-house sustainability role and apply today. updated: 2026-10-23 company: Fiserv country: United Kingdom contract: Full time seniority: Mid-level missions: Corporate Carbon Footprint, ESG reporting, Employee engagement, Stakeholders engagement, Compliance job_type: Sustainability Manager posted: 2026-10-23 valid_through: 2026-11-22 apply: https://www.linkedin.com/jobs/view/4481663818 source: CSR Jobs --- # EMEA Corporate Social Responsibility Programme Manager This is a programme leadership role, not a policy-writing one. You will own the EMEA corporate social responsibility roadmap: turning global priorities into regional programmes, managing nonprofit and community partnerships, supporting volunteering and employee resource groups, and running the data, controls and reporting that sit behind them. The social impact here is real and visible in a payments company that touches millions of transactions daily. Community investment decisions in the UK and Ireland will affect where money goes, and the regulatory side, CSRD, ESRS and related non-financial reporting, is landing on financial services faster than most sectors, so the work carries weight with leadership. This suits someone who has run multi-country programmes before and is comfortable influencing people who do not report to them. ## Job FAQs ### What are the main missions and responsibilities of this role? The core mission is to build and run the EMEA corporate social responsibility programme so that it aligns with Fiserv's global strategy and satisfies regional regulatory expectations. Day to day, that means translating enterprise priorities into regional plans with clear milestones, owners and success measures, then tracking progress against them. A significant share of the role is governance and reporting: coordinating data collection and validation, maintaining controls, and preparing information for executive decision-making and non-financial disclosures. You would also manage community investment and volunteering programmes, including nonprofit partnerships, due diligence and impact measurement. On the internal side, you would support employee resource groups, helping leaders with strategy, participation and alignment to business priorities. Beyond execution, the role carries a representational function. You would speak for EMEA on the global CSR team, share practices across borders, and work with Legal, Compliance, Risk, HR and Finance to assess regulatory developments. Budget and vendor management sit within the remit too, along with a mandate to simplify and automate processes where possible. ### Key learning opportunities for this job You would gain hands-on exposure to non-financial reporting frameworks in a live regulatory environment. Working with CSRD, ESRS, ISSB and GRI in a financial services context is a skill set that is in demand, and the role puts you close to the data, controls and governance that underpin credible disclosure. On the programme management side, you would develop multi-country delivery skills: designing initiatives that work across jurisdictions, building KPIs, managing budgets and running governance rhythms. The cross-border dimension, particularly the EMEA-plus-global scope, offers exposure to how a large multinational reconciles regional and enterprise priorities. There is also learning in stakeholder influence. Operating without direct authority across Legal, Compliance, HR and Finance teaches you how to build coalitions and make cases for action. If you are earlier in your CSR career, this role could be a step toward a global or functional leadership position; if you are more experienced, it deepens your regulatory and governance credentials. ### How does the ideal candidate look like (experience, skills)? The posting asks for at least five years in CSR, sustainability, ESG, community investment or inclusion, ideally in a multinational. More specifically, you need to have designed and measured programmes that span multiple countries, because the role assumes you can handle the complexity of different regulatory environments and cultural contexts without starting from scratch. Practical familiarity with EMEA sustainability and non-financial reporting requirements is listed as a need, not a nice-to-have. Working knowledge of CSRD, ESRS, ISSB, GRI and the SDGs is expected, along with experience in data collection, KPIs, controls and programme governance. Budget and risk management experience also appears in the requirements. The softer skills matter as much as the technical ones. The role demands executive communication, the ability to influence senior leaders without line authority, and comfort working across functions, cultures and time zones. A bachelor's degree or equivalent experience is the formal bar, but the differentiator is likely to be evidence of delivering multi-country programmes in a matrixed organisation. ### Advice to stand out and make a successful application Lead with evidence of multi-country programme delivery. The posting is explicit about designing, implementing and measuring enterprise-wide or multi-country initiatives, so your application should show at least one example where you owned a programme across more than one jurisdiction, including how you handled differences in regulation or culture. Quantify outcomes where you can, whether in participation rates, community investment reach or reporting improvements. Address the regulatory dimension directly. Naming CSRD, ESRS, ISSB or GRI without context is not enough; explain how you have worked with these frameworks in practice, even if your role was on the data collection or governance side rather than the disclosure drafting side. If you have partnered with Legal, Compliance or Finance, say so, because the role depends on those relationships. Finally, speak to the influence-without-authority aspect. Fiserv is a large, matrixed organisation, and the role has no direct reports. A cover letter that describes how you have moved work forward through persuasion, coalition-building and clear governance will be more convincing than one that lists responsibilities. Mentioning familiarity with financial services or another regulated sector would also help, since the regulatory awareness bar is higher there. ### What aspects of the company's sustainability is this role likely to focus on? The role sits at the intersection of social impact and governance. The primary focus areas are likely community investment and volunteering across EMEA, employee resource group enablement and associate engagement, and the regulatory and reporting side of non-financial disclosure. In financial services, CSRD and ESRS are material because the sector faces specific reporting expectations on social and governance metrics. On the environmental side, the role supports EMEA sustainability plans, which may include carbon reduction and operational initiatives, but the posting points more strongly toward social and governance work. You would be helping ensure that community spending has measurable outcomes and that non-financial data is reliable enough for executive and regulatory use. There is also a stakeholder communications element, partnering with Marketing and Communications to make sure external messaging about sustainability is evidence-based rather than promotional. That is a governance safeguard as much as a communications task. ### What are the main challenges someone in this role might face? The biggest challenge is likely the regulatory calendar. CSRD, ESRS and related non-financial reporting requirements are evolving, and financial services firms face particular scrutiny. Keeping the programme compliant while still delivering community and engagement work requires constant prioritisation, and the data quality demands of assurance-ready reporting can strain resources. Working across EMEA means navigating different cultural expectations, labour practices and nonprofit landscapes. What works in the UK may not translate directly to other markets, so judgement about when to standardise and when to adapt is a daily tension. The role also has no direct line authority over most of the people it needs to influence, which makes stakeholder management a persistent effort rather than a one-time task. Finally, there is the structural challenge of being a regional lead within a global function. Balancing EMEA representation with enterprise consistency, and managing the expectations of both local leaders and global colleagues, requires diplomatic skill and a clear sense of where the boundaries are. ### How could a typical day look like for someone in this position? Days will likely split between internal coordination and external relationship work. A morning might involve a check-in with the global CSR team or an ERG leader on an upcoming event, then a data review with Finance or Compliance colleagues on non-financial reporting inputs. Afternoons could bring a call with a community partner or nonprofit to review an ongoing volunteering programme, or a working session on a regulatory readiness gap. The role spans countries and time zones, so scheduling is part of the job. You might have an early call with Dublin colleagues and a later one with US-based team members, with documentation and follow-ups in between. Near reporting deadlines, the balance shifts toward data validation and review cycles; around volunteering peaks or ERG events, it tilts toward stakeholder management and logistics oversight. Budget and vendor management also need regular attention, so expect periodic meetings with procurement or external partners to review spend and performance. There is variability by quarter, but the core rhythm is coordination-heavy. ### What are the opportunities for professional growth and development in this role? The role reports to the SVP, Head of CSR and Associate Experience, which means visibility at a senior level. Delivering well in EMEA could position you for expanded regional scope, a global programme leadership role, or a move into a related function such as ESG reporting, investor relations or chief of staff work in a sustainability context. The regulatory exposure is also a growth asset. As non-financial reporting requirements tighten, professionals who understand both the programme side and the disclosure side are relatively scarce. Building depth in CSRD and ESRS within a large financial services firm could open doors to roles in consulting, assurance or industry peers. The cross-border and enterprise-wide nature of the work also builds a network. Working with colleagues across EMEA, the US and other regions gives you a broad internal profile, which matters for internal moves. The posting does not describe a formal rotation or promotion path, but the scope and reporting line suggest a role that can serve as a platform. ### The main stakeholders you might be interacting with Internally, the most important relationship is with the SVP, Head of Corporate Social Responsibility and Associate Experience, who is the direct manager and the link to global strategy. You would also work closely with Legal, Compliance, Risk, HR and Finance colleagues on regulatory readiness and reporting, and with Marketing and Communications on external messaging. ERG leaders across EMEA are key partners for engagement work. Externally, the role manages relationships with nonprofits, community organisations and vendors. Those interactions range from strategic partnership discussions to due diligence, contracting and performance reviews. You would likely be the main point of contact for these organisations within EMEA. Because the role operates in a matrix and across borders, you would also interact regularly with counterparts in other regions and with global team members, sharing practices and coordinating on cross-border initiatives. Influence without direct authority is central to how these relationships function. --- Source: https://csrjobs.club/jobs/fiserv-emea-corporate-social-responsibility-programme-manager-cmkf